We accept no responsibility for DPD courier services.įor all other courier services and providers, in the event that you are not available to take delivery, your item(s) may be left with a neighbour or on your property unless you have specifically told us you do not want your item(s) to be left in this way. After 7 days, the parcel will be returned to the British Ironwork Centre whereby a maximum of 25% restocking fee may be charged and fees will apply for resending. At this time, it is up to you, the consignee, to collect the parcel within 7 days. With this, a second text message will be sent to say the parcel has arrived at the designated drop off point and location details will be shared. You, the consignee will be notified via text message to say the parcel has been taken the local drop off point as no one was home. In the event that you are not home, the courier, DPD, will take the parcel to a local drop off point, on average a 5-mile radius from the original delivery point. This initial delivery timeframe will be provided via text message or email from DPD through their tracking service. Please note, our third-party couriers DPD, have advised that their drivers are operating to a tight schedule and therefore will only attempt delivery once. You agree to indemnify us in full for any losses we suffer as a result of you or your agent accepting the goods and signing without checking goods for damage. You therefore accept full responsibility for loss or damage if they sign on your behalf and fail to check goods. If someone else is signing for the goods on your behalf, you agree to advise them that the goods must be checked before signing. If the courier driver refuses to wait while you check the goods, you must refuse to accept delivery and email our team at with the details as soon as possible. If you sign for the goods, even with the word ‘unchecked’ or similar, you, the customer are accepting that the goods have arrived in a good condition and any future claims for damages will not be considered. If the British Ironwork Centre is not notified to damage within 48 hours, the British Ironwork Centre is not able to claim to either the manufacturer or the courier.įor larger deliveries, including pallets, you agree to check the goods for damage or fault, before signing the courier drivers delivery note. If any fault is visible, the customer must notify BCMW within 48 hours of delivery. For small deliveries which arrive with couriers, the customer agrees to open all boxes and thoroughly check the goods for damage or faults.
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